Privacy Policy
Effective Date: October 29, 2025

Garage360 (“Garage360,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, schedule services, interact with our ads or use any of our online tools or forms.

By using our website or submitting your information, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect personal, technical and usage information in the following ways:

A. Personal Information You Provide

When you submit information through our forms, scheduling tools or communications, we may collect:

  • Name

  • Email address

  • Phone number

  • Address or service location

  • Details about your garage door service request

  • Photos or videos you upload (if any)

  • Billing or payment information (processed securely by third-party providers)

  • Any additional information you choose to submit

B. Automatically Collected Information

When you visit our website, we may automatically collect data through cookies, analytics tools and web tracking technologies, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the site

  • Click behavior, interactions and navigation paths

  • Referring and exit pages

  • Approximate geographic location

  • Advertising identifiers from Google, Meta or similar platforms

This information helps us improve website performance and deliver personalized advertising.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Provide, schedule and deliver garage door repair, maintenance and installation services

  • Respond to inquiries, questions and customer service requests

  • Send appointment confirmations, service reminders and follow-ups

  • Improve website performance, usability and service quality

  • Process payments and manage customer accounts

  • Send updates, promotions or marketing communications (if you opt in)

  • Display targeted advertisements across Google, Meta and other platforms

  • Analyze usage trends to improve our marketing efforts

  • Comply with legal obligations or protect our legal rights

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

3. SMS Communications and Opt-In

Garage360 will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

4. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze traffic and website performance

  • Measure the effectiveness of ads

  • Deliver remarketing and targeted advertising

You may disable cookies through your browser settings. However, doing so may limit some website features.

5. Sharing of Information

We may share your information with trusted third parties, including:

  • Service providers and vendors who help operate our business (e.g., hosting companies, scheduling software, CRM systems, payment processors)

  • Digital advertising partners (e.g., Google Ads, Meta/Facebook Ads, analytics platforms)

  • Marketing and analytics vendors that assist with performance tracking

  • Legal authorities if required by law, subpoena or court order

We do not sell, rent or trade your personal information to third parties.

Any third-party partners are required to maintain appropriate confidentiality and data protection standards.

6. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Choices

Depending on your location and applicable laws, you may have the right to:

  • Opt out of marketing emails (via the “Unsubscribe” link in each message)

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or outdated information

  • Request deletion of your personal data, subject to legal exemptions

  • Disable cookies through browser settings

  • Opt out of targeted advertising via Google, Meta and other platforms

To make a privacy request, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the content, privacy practices or security of any linked sites. We recommend reviewing each third-party website’s privacy policy before providing personal information.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have received data from a child under 13, we will delete it promptly.

10. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Provide ongoing customer relationships

  • Comply with legal, regulatory or tax obligations

  • Resolve disputes or enforce agreements

When information is no longer needed, we securely delete or anonymize it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website after changes are posted indicates acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Garage360
4401 S. Pinemont Drive
Suite 208
Houston, Texas 77041

Email: support@garage360.com
Phone: (713) 980-DOOR
Website: www.garage360.com