Effective Date: October 29, 2025
Last Updated Date: December 6, 2025

Welcome to Garage360 (“Garage360,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, online bookings, communications and any other interactions with our company. By accessing or using our website or services, you agree to these Terms. If you do not agree, please discontinue use of our website and services.

1. Services

Garage360 provides residential garage door repair, maintenance, installation and related services to residential customers in Houston, Texas and the surrounding area.

All services are subject to availability and may vary based on scheduling, location, technician availability, parts supply and other operational factors. We do not guarantee same-day service unless specifically confirmed by a Garage360 representative.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

  • Use our site in any way that could damage, disrupt or impair its functionality.

  • Attempt to gain unauthorized access to our systems, data or customer information.

  • Submit false, inaccurate, misleading or fraudulent information through any forms, booking tool or communication channel.

  • Use any automated tools, bots or scripts without our express written permission.

We reserve the right to restrict or terminate access to our site for any violations.

3. Quotes and Estimates

Any quotes, estimates or pricing provided through our website by phone, email or messaging tools are non-binding until confirmed by a Garage360 representative. 

Final pricing may vary based on:

  • Actual on-site inspection

  • Scope of work

  • Condition of the door and/or opener

  • Required parts and materials

  • Labor time or unforeseen issues

Garage360 reserves the right to revise pricing if conditions differ from what was described or expected.

4. Appointments and Cancellations

Appointments

Customers may schedule appointments through our online booking form, by phone or through other approved channels. All appointments are subject to availability.

Cancellations

We request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a service fee.

Customer Responsibilities

To ensure safe and efficient service, customers agree to:

  • Provide clear and safe access to the garage area.

  • Secure pets and remove vehicles or obstacles from the workspace.

  • Disclose known issues or hazards related to the garage or property.

  • Ensure someone 18+ is present during the appointment.

Technicians may refuse service if unsafe or hazardous conditions exist.

5. SMS Communications and Opt-In

Garage360 will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

6. Payments

Payment is due upon completion of services unless otherwise stated and agreed in writing. We accept major credit cards, debit cards and other approved payment methods.

Garage360 may:

  • Charge late fees on overdue balances

  • Recover reasonable costs associated with collection or returned payments

  • Apply deposits for certain services or special-order parts

A chargeback or disputed payment without first attempting resolution with Garage360 may result in suspension of future services.

7. Warranties and Liability

Warranties

Limited warranties on labor or parts may be provided and will be outlined on your service agreement or invoice. Warranty terms vary depending on the service performed and parts used.

Warranty does not cover:

  • Normal wear and tear

  • Misuse, neglect or accidental damage

  • Rust, corrosion, weather exposure or environmental damage

  • Modifications or repairs performed by a third party after our service

  • Pre-existing damage or structural issues

Liability

To the fullest extent permitted by law:

  • Garage360 is not liable for indirect, incidental, consequential or special damages including loss of use, property damage or loss of profit.

  • Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

8. Intellectual Property

All content on our website — including text, images, graphics, logos, videos, photos, design and layout — is the property of Garage360 or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute or use any content or materials for any commercial purposes without prior written permission.

9. Service Limitations & On-Site Conditions

Garage360 reserves the right to refuse or delay service if:

  • Unsafe or hazardous conditions exist (e.g., structural instability, pests, flooding).

  • Conditions prevent accurate diagnosis or safe repair.

  • Additional issues are discovered that require parts or labor not immediately available.

Additional charges may apply if unexpected conditions require extra labor, additional parts or rework.

10. Third-Party Links and Tools

Our website may contain links to third-party websites, tools or services. We do not control and are not responsible for their content, accuracy or policies. Your use of third-party resources and services is at your own risk.

11. User-Generated Content

If you submit reviews, comments, feedback, photos or other content, you grant Garage360 a non-exclusive, royalty-free, perpetual license to use, display and reproduce that content for business purposes.

You agree not to submit content that is:

  • False, defamatory or misleading

  • Spam or promotional in nature

  • Harmful, abusive or offensive

Garage360 may remove any content at its discretion.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use and share your information.

13. Disclaimers

Our website and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied.

We do not guarantee:

  • Uninterrupted website operation

  • Absence of errors, bugs or technical issues

  • That the site will be free of viruses or harmful components

  • Accuracy of any informational content

14. Force Majeure

Garage360 is not liable for delays, rescheduling or inability to perform services due to circumstances beyond our control, including:

  • Severe weather

  • Power outages

  • Natural disasters

  • Supply chain disruptions

  • Labor shortages

  • Government orders or emergencies

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be handled and resolved in the courts of Harris County, Texas.

16. Changes to These Terms

Garage360 may update or modify these Terms at any time without prior notice. The updated version will be posted on this page with the revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

Garage360
4401 S. Pinemont Drive
Suite 208
Houston, TX 77041

Email: support@garage360.com
Phone: (713) 980-DOOR
Website: www.garage360.com